Do you remember the time all we were talking about was Brexit? Seems like a lifetime ago in this current climate!
From Brexit to pandemic
Stress in adult social care
A new report from the Care Quality Commission (CQC) reveals the true impact of COVID-19 on care providers and their staff across the country.
Communicating with residents – CMA guidance
In November 2018, the Competitions and Market Authority (CMA) issued guidance to UK Care Home Providers for older people, setting out consumer law obligations to protect residents,
Brand perception survey
As part of our marketing audit series, this month we’re looking at the Brand Perception Survey. How people perceive your organisation, good, bad or indifferent.
The NHS 10 year plan
The launch of the NHS 10 year plan on 7th January 2019 was a positive focus on health and wellbeing to start the New Year.
Festive team building ideas
Christmas is a great time for togetherness, even in a professional context. A time when we can engage with our colleagues on a more informal basis. A great way to do this is through team building games and activities.
Marketing to the mature market
The UK population has been steadily getting older and this trend is projected to continue in the future. In 2016, there were 11.8 million people aged 65 years and over, representing 18% of the total population.
Mobile marketing
Mobile marketing is well established and an essential element of a multichannel marketing strategy.
Observing practice to improve your customer experience
Within the busy environment of a social care setting, getting on with the day-to-day tasks of running the service, attending to people’s needs and dealing with unplanned issues can take a considerable amount of time and attention from managers and staff alike.
Are you using the ‘accessible information standard’
Since 31 July 2016 all organisations providing NHS or adult social care services must have fully implemented the accessible information standard by law
