2020 is finally over and, although we may not be free of COVID and its effects, it is time to look to the future. Let’s take a look at what trends in marketing this year could bring us and how we can help you to grow your brand, manage your reputation and increase your engagement... Continue Reading →
Virtual training – Internal Communications
This month we ventured into the virtual world of Zoom and hosted our first online communications workshop.
Stress in adult social care
A new report from the Care Quality Commission (CQC) reveals the true impact of COVID-19 on care providers and their staff across the country.
Mastering marketing in social care
2017 was a challenging year for the social care sector. Yet again we have been kept abreast in numerous reports of the funding crisis and lack of any clear government policy to address the issues.
Is your company ready to manage a crisis?
Crisis situations can occur in any business at any time and its affects has the potential to be devastating to the people involved and the business itself.
Observing practice to improve your customer experience
Within the busy environment of a social care setting, getting on with the day-to-day tasks of running the service, attending to people’s needs and dealing with unplanned issues can take a considerable amount of time and attention from managers and staff alike.
7 tips to improve your service
Running a quality care service is surely the goal of most providers. I am certain that no business sets out to deliver a poor service, or to be known for such